Customer Testimonials
Douglass was extremely helpful. I went to the dealership without an appointment and he was most helpful in arranging transportation home because it turned out the work the vehicle required that it remained at the dealership overnight.
So far so good
Amazing service and very accommodating. Answered questions and helped driving. Did his best to look out for me, the customer.
We had an excellent experience at Toyota if Lancaster. Eddie Alvarez made the buying if our RAV4 very easy. Eddie is very professional and friendly as well.
They were knowledgeable on Toyota vehicles and treat us with much respect. Thank you Toyota
Gustavo was very helpful. I highly recommend him! Thank you for servicing my car. You guys are awesome!
Great service, they do it a fastes possible.. make appointment pay and wait o walk out they call you when car is ready
Kiara Santos was very professional and timely. Demonstrates attention and has a very caring personality.
Professional and friendly service techs. The maintenance department does good work on cars being serviced.
Completed in a timely manner and faster than expected . Ed was a friendly and professional during my vist which made me very comfortable doing my Short wait.
Fast and convenient oilchange service on my Lexus when needed. Much appreciated, Thank you, Doug
Joe Garcia is an excellent car service representative for Lancaster Toyota. The guy deserves a raise.
Always professional and job well done. There are many other places I could go but this is what works for me.
Thank you Marco for helping me choose a car. So helpful and nice. Happy with my purchase. 🙂
Michael was very helpful, one of the nicest service reps. My maintenance was covered under the warranty. I will call him when I'm due for my next service.
Michael was our service rep. He kept me informed and assisted with our vehicle being repaired. The work was approved by our warranty and Michael kept fighting for us. Making sure the vehicle was properly repaired.
Professional job done. Great attitude Hoping to received discount for change of oil. Tired balance or new tires.
ELSERVICIO DE EL CANBIO DE ACEITE MALO DEJAN MUCHO ACEITE ENBARRADO PERO LOS QUE ATIENDEN MUY AMABLES
Great the best helpfull they understand my need they resolved my problems friendly I no more to say
Check in was fast I waited about 3 min My car’s. Service were completed sooner than promised and my service agent answered all my questions
Gustavo did an excelent customer service i am very happy the work performed was profesional
Very pleasant and professional fast service and explained the service provided very please with the service that they provide
A wonderful company. Very nice an friendly individuals who work there. I tell all of my family
Very concern ALWAYS HELPING VERY PROFESSIONAL AND IF YOU ASK A QUESTION ALWAYS ANSWER IF NOT HE WILL ASK THE MANAGER IAM VERY HAPPY WITH HIM THE JOB HE DOES TO HELP EVERYONE GOD BLESS ERICK
Very quick service. Customers service was great and was able to process my request and complete the repairs
Great service and performance. Exceptionally kind and understanding. I would recommend you to other Toyota owners and
Always very helpful! Checking in is easy as well as leaving my car and setting up a pick up!
Excellent services they really know how to take care of the customers & meet there needs
I experienced excellent customer service from Brenda At Lancaster Toyota. After a long day of work I was able to get a same day appointment and my service was done in a timely manner. Thank you!
Pretty quick service and the staff is very friendly and informative. Pricing is usually pretty high but with coupons it's great! 👍
Good to excellent. The estimated fix time matched the actual. Also the personnel in the office was friendly.
I have always had a good service especially with Nancy my advisor. I only bring my car to Toyota to get serviced.
Eric is the one of best service associate in Lancaster, and the Chanin is the best service manager in th antelope valley
Service was superb, from before getting to the dealer Omar was very attentive and answered any and all questions I had. Once there he continued to display the same service always making sure we understood everything and breaking everything down for my wife and me. Overall I am very pleased with my experience at Toyota of Lancaster.
Everyone was so friendly, helpful, and knowledgeable about their products and services. We felt as though we were treated like royalty.
Always fast and reliable service with a friendly staff.Chanin And her service team really know what they’re doing.
In and on on schedule. No problems. Channin Yescas runs a tight ship as the Service Mngr.
Excellent service experience the help was outstanding in general I liked it the vehicle is excellent to drive.
Friendly people, they accommodate me everytime for my appointments. Great deals on oil changes, and usually you don't wait that long.
Jeff Calero in sales and now in finance is awesome as well as Gus Alatorre in service.
I don’t know about the dealership, but Douglas the person attended me, it was very efficient with the information I needed and what I like he speak Spanish, I understood everything he said about the van.
Toyota of Lancaster has always provided my family and I with the best service possible.
Toyota of Lancaster is nice and clean an they treat you with dignity. And respect
This dealership is the only one I prefer to go to for my car's maintenance.
Facility is clean and employees friendly. Lounge area is comfortable. Lots of cars to see.
Best car buying experience here. Anthony, Jojo, and Ricardo showed me that buying a car doesn’t have to be mean or stressful with negotiations. They are all very helpful, honest, professional on every aspect when i asked questions and worked things out for me. they provide warranty giving me a peace of mind on the 2021 rav4. i should have only bought cars from them from day one. guys, you all have done a great job!! And thank you again! I’m very happy with the RAV4!
Gustavo Alatorre and Chanin Yescas are the best about customer care and service since the first day Gustavo help me a lot with my concerns and helps me a lot with my car problems also the great service and courtesy of Chanin is a big plus she really cares about customers and that’s why she’s a Manager and honestly well Deserved:) thank you guys this review is for AUTO SERVICE ONLY not for sales managers or sales person just for Gustavo and Chanin God bless you guys
First time at the Dealership to service my car It was easy to schedule an appointment
Great service. Quick,reliable and on point. Didn't have to wait long. Still miss the morning donuts they use to have .
Every time go to this toyota dealer they always help me out with my car with quality
Had a very good experience at this dealership well organized. Very one there was very helpful.
Excellent service and service adviser Joe Garcia / I feel so good having my car serviced here and I am not a car person - thank you Joe
Very very organized dealership, fast service, Great service advisor, good customer service, friendly staff great
Excellent working with Gregory! He has helped me get my car repaired even though my work schedule is difficult.
Honestly have not had a bad experience in dealing with Lancaster Toyota. They are always super helpful (pricey) but I trust them With my car always!
Our sales person was friendly and helpful, realizing I knew exactly what I wanted, and didn't try to sell me something else. The manager became involved and searched out a new car that wasn't yet on the lot to see if it met my needs. When I did find the one I liked, we were only in the office for an hour and the deal was done, unlike an experience with another dealer where we were there for 3 hours trying finalize the deal. A bonus was a lovely little restaurant right in the dealership showroom where we were ...
Very helpful and accommodating staff, they are super dedicated to there job im satisfied , and my car has a big difference
Very helpful and polite and overall great all the way around I would highly recommend their services.
Fast friendly service. Thank you so much! Will be back for future service. Love my Toyota
He ensured he gave me exactly what I wanted! He was quick, kind and courteous.
I took my brand new RAV4 in for service. They took me right away and finished my service in under an hour.
Toyota of Lancaster has top notch Service advisors who are there to help you with any questions or concerns.
My car got fixed and they checked everything. My service advisor called me back, checked me out, and made sure everything was done.
I went in to Toyota not expecting to make a purchase. But as soon as Mr. Marco started helping us out I started getting excited about possibly walking out of there with a brand new car. Mr. Marco went above and beyond with his customer service. He was extremely patient and he answered all of my questions. Mr Marcos attitude and professionalism was outstanding. He is such a great sales person, he treated me and my family with such attentiveness while still keeping me intrigued with the car. He showed us around and he had a lot of knowledge about ...
It was quick and easy…. Service was good not complain Good service… Yeah 👍 Ok ok
He was always very attentive and helped us very well, thank you very much again.
Absolutely wonderful!! Fernando my sales representative is simply the BEST!!! placing me and my needs first.I highly recommend Fernando for all your Toyota needs.
Max is the best 😀👌 😃and I'll be back for the next service for my van.
It's a very nice and clean dealership. But the mechanic that serviced my vehicle needs more training. Should have more experience on how things work, or at least be able to ask someone for help. I had to physically show the mechanic were the problem was. There was no cost to my vehicle, still under warranty. I will still continue to use this dealership for any services.
They are good sales person and I like how they treat the customers I would go back and buy new car again
Everyone is very kind, fast and efficient. I had no problems with my current service.
Each of the staff, from scheduling my appointment through completion of service, that I interacted with was friendly, courteous and performed their jobs efficiently.
Kiara was extremely knowledgeable and helpful. I will definitely be going back because of her. Thanks so much.
The service rep that supported me was helpful, knowledgeable, and humorous. My car is running smoothly.
Carvana had me take my car to toyota for new windshield and I dealt with Max and he talked to Carvana and made it happen...Highly recommend Max at toyota of lancaster.
Berry good service I give thanks to all professional Toyota personal thanks to Mauricio good job
I have purchased three cars from them. Friendly and prompt service. I will continue to use them
great communication with the follow up. very detailed to needs I requested very fast... friendly
Excellent service Mauricio has always been so helpful. Attentive and on time. I’m a happy camper 😊
All around good service by Nancy is very good at what she does. I'm very happy with the service.
I receive top quality service when I come here. I appreciate my experience towards my purchase.
Excellent service and they are helpful. The service are always satisfying. They should serve Donut and not only coffee while we're waiting. Only if they can. Thanks for the coffee.
Service was completed in a timely manner with no problems. Communication from start to finish was good
Outstanding Supporting team was excited to get my new tires ! Car is feeling better and the service is always good
Marco was excellent he answered all my questions gave me a great deal well come to buy other toyota for my family
Respectful and the philosophy is all about customer service. Positive energy towards me the customer. Thankz for all you're love
They all were the greatest! I in no way expected the deal I got! Extremely satisfied. They went beyond helping me get into the car I wanted! Some of the nicest used car dealers I have ever dealt with! Thankyou!
Good service, communication Fast service 1 observation only They need to offer the uber rides again
Person who helped us was extremely helpful and polite. Also, service was completed when promised.
Michael was super helpful and honest , went way out of his way to stay in touch!!!!!!
Have good serve i and are helpful with people and are quick to have the car ready
Excellent service and great attention to detail
Very professional service only toyota can do it, thanks for take good care of my camry.
I actually love the dealership. I don't feel like my car really got a good inspection. I've seen the suspension on my car. I had new brakes put on my car, yet that was one of the things they marked bad. It was a busy day, I can't help but wonder was my car even looked at?