Customer Testimonials
Accommodating and polite The dealership at Toyota Lancaster was very accommodating and polite. The service was done in a timely manner
Was checked in on time the writer was very friendly and knowledgeable told me it would be about 30 minutes car was ready on time the dealership was very clean and comfortable had an overall great service thank you all
Eric Larson and his team did a great job for both my daughter and I, who bought cars 2 weeks apart.
Toyota of Lancaster exceeded my expectations. The staff were incredibly friendly and professional. I was impressed by the clean showroom and the fair pricing on the 2026 Toyota Camry Hybrid LE that I bought. Kevin Vieyra the Sales Manager was awesome. He went above and beyond to make sure that I was taken care of. I really appreciated how fast he was able answer questions and get things done. I'm excited to return for my next service at this Toyota service center.
The person that receive my car all the time couldn’t give me the peace to my mind that my car will be fixed with the coolant level of my car that my car had a little bit low from the minimum level that show at the wall of the coolant tank. He has to call to her Suoervisor to speak with me and again this Supervisor said to me that they couldn’t fill up the coolant. I said to this Supervisor that you have in your showroom many cars with the coolant level more high that the “max ... Read More DealerRater - Jun 29, 2026
I have bought 2 new trucks from Toyota of Lancaster and 2 others from Toyota dealerships in Alhambra and San Fernando Valley, there is no comparison. Toyota of Lancaster is better in all areas, especially in making the customer happy!
(Translated by Google) My experience was good, and I'm grateful for the help from both the salesman Christian and Fernando, and the finance department was very helpful as well. Thank you very much, Toyota Lancaster. (Original) Mi experiencia fue buena y estoy agradecido por la ayuda tanto del vendedor Christian como Fernando y finanzas me ayudó mucho también. Muchas gracias Toyota Lancaster
Same as above. Very timely n update information given Received both phone call and text on updated status. Wait time was very reasonable for a Sat morning. Very pleased
It was a good experience. The first day the first lady to assist me wasn't as helpful. The second thinner Hispanic lady was more helpful. I was able to get a better appointment with her help. The next day Eric took care of the rest.
I’ve been to many dealers and this has been the best one so far and the sales man Gino Diaz was so much help and makes you feel like family. Ask for him you won’t regret it
Edgar Cota and Raed in finance were amazing in helping me purchase my new toyota camry. 100% I will be back to purchase another vehicle from them.
Best service advisor, super helpful Best service advisor, very helpful and knowledgeable about cars. Very professional as well
The sales people were amazing helpful I recommend for anybody to go to Toyota dealership.
Toyota of Lancaster provided excellent services. They replaced parts that needed to be replaced keeping me informed throughout the process. They did good with my 4runner!
Really enjoyed my visit to Toyota of Lancaster. Juan Zendejas was so friendly and professional, answered all my questions with great knowledge, and the showroom was spotless. I appreciated the honest pricing and felt confident about the deal. Definitely the best Toyota dealership near me and most definitely coming back to do business with Juan Z.
Juan Zendejas Was amazing and very helpful. Thank you for you service and help.
They attend to my request for an oil change, came in on the same day They accommodate me and I was very happy with the friendly service. Thank you
It was cool It was cool. They took my car and did maintenance on it.
I have no comment to give. I've purchased four new vehicles from Sierra Toyota/Lancaster Toyota .
Straight to the point we discuss other matters concerning the car talk about cost he was very nice and answered All of my questions
Came in looking a Corolla and was met with Fernando outside. He was super professional and very easy to talk to. Made the whole experience comfortable and exciting. Would definitely recommend this dealership, especially Fernando.
Thank you to Fernando me and my boyfriend were able to find a new car at an affordable priceeee!! I am beyond excited :)! Thanks 😀
Was a great experience everybody was very helpful and kind. Dealership was very encouraging and helpful when choosing my vehicle
The maintenance team always takes great care of me No What the heck. You shouldn't try to control what people say
I have been dealing with this dealership since the new ownership took over and changed the name from Sierra Toyota, which I dealt with all the back to 1986 to Toyota of Lancaster, Im a long time customer, I have no issues with the dealership!
It was easy and quick The guy was detailed in what needed to be replaced and what will be needed next time
Communication was great and service was fast Not only did I get notified by email my car was ready, I also got a call to ensure I was notified properly
Prompt and courteous Prompt service and the service staff was courteous. They answered any questions I had. Michael handled my check in quickly. And my car was quickly available after repair.
Professional and helpful Michael was helpful and professional, he kept me updated about the service
Always great service My wait time is never to long it's usually less than the time they say
I waited almost 3 hours for an oil change that I had an appointment for. I ended up calling service from the showroom to see if my car was done, to which they said I sold have gotten a text. When I told her that I didn't, she said that they've been having issues with the text system, so why wouldn't they try to call if you know you're having errors. Then I find my service technician, sit at his desk, and he proceeds to help two other people that walked in after me and make several ... Read More DealerRater - Jun 20, 2026
Costumer care top of their game did not push right answers looking for best deals
It was great It was fast and exactly the amount it would cost me. The waiting area was fine.
It was great It was fast and exactly the amount it would cost me. The waiting area was fine.
The staff is usually very friendly. But wait times are my only issue especially when you have an appointment.
So fair and whole hearted , genuine people. Great experience!!! I wouldn't go anywhere else!
Gus was very polite and had great customer service skills. The service department was quick, my suv was serviced in a timely manner.
Toyota of Lancaster really came through when I needed. The whole purchasing process was easy. They walked me through the whole thing and gave me your of my vehicle before I left. One thing though, there was trash in the center console that I found the next day. I knew it wasn't mine because it was products that I don't consume. No big deal, just something to keep an eye out for. Thanks again for everything. Great job!
I the service here was really good all my questions were answered! I highly recommend to anyone in the Antelope Valley!
Max was really helpful and provided timely service as well as helpful advice. I plan to go back to max moving forward.
Poor customer service and communication. I received my truck back from service with oil leaks. My truck had a pool of oil on my driveway and had it to be towed back to dealership. It was very inconvenient to go back-and-forth to the dealership and it was time-consuming. This is my third experience with the dealership that something had gone wrong. In addition, there's no accountability. Whoever performed the service on my truck did it very poorly. My truck arrived at the dealership without any leaks and left the dealership with oil leaks all over. The first time I ... Read More DealerRater - Jun 16, 2026
It's always a poor experience here. Last time I was told it would be $800 just to look at the electrical to find out why my headlight wasn't working. Turns out it was just an LED bulb it needed instead of the standard due to connectivity issues that can happen with the Prius. $50 and I did it myself. I feel like then and in this current visit. They do not listen to the customer and they don't do diagnostics. My naked eyes can see the plastic was dislodged from the bottom of the car. That didn't require $230 ... Read More DealerRater - Jun 16, 2026
Is a great experience it was fast, friendly staff it didn't take long for my car to be ready
Felt like I was being punished because I didn’t have an appointment. Sat there in an empty check in lane waiting for a service advisor while multiple employees were standing around, even sweeping. After 2 vehicles arrived and were immediately greeted and pulled in for service was I finally greeted and quoted over hours for an oil change and tire rotation. Even tho I previously purchased a service plan I was treated like I was less than merely because I didn’t have an appointment. I’ll drive down to Valencia to receive service from Frontier Toyota from now on.
Christian Mejia at Honda made the car-buying experience for my daughter smooth. He was professional, and took the time to explain everything clearly. He made sure she felt comfortable with her choice and answered all of our questions honestly. We really appreciated his help and would definitely recommend asking for Christian Mejia if you’re looking for a car at Honda. Great customer service from start to finish.
Very friendly staff and walked me throughout the process. Described what will be done on 5000 mile routine service check. Also gave me a waiting time for the service.
I really appreciate UB Dominguez as well as Mr. Velasco. They went above and beyond to resolve my issues. I will be recommending to families and friends.
Lino Díaz was very professional and friendly. He made the deal go smoothly!
When I arrive someone is there to greet me and I wait7 in the lobby until my car is ready. There is never a wait and the people ate always very friendly.
Everything was fine except the wait. I was there over an hour even with appt.
Very good Fast, professional, the waiting area is clean and has coffee. Overall very good
I know that my car will get what services it needs. No problems and easy to deal with.
Both Joe and Fernando were extremely helpful and knowledgeable I appreciate everything they were able to do for me
Required service completed ?? Servicing seemed efficient & will keep my warranty in tact. No problem with car
5 off 5 I always do my maintenance in this dealership n always have a excellent experience
World Class Customer Service Work was done in time , staff was friendly , exceeding all my expectations
All work at Toyota of Lancaster was completed properly & efficiently. Much thanks to the entire team at Toyota of Lancaster for the excellent service experience.
Toyota Lancaster is very convenient to transact with. The staffs are very accommodating and always willing to answer questions. I am happy with my transaction with them.
Muy excelente trabajo que realizan muy profesional y ante todo explican todos los detalles que puedan diagnosticar sobre problemas o soluciones. ☺️
I came in without an appointment for an oil change and fluid service and they will be able to get me in their schedule with no problem I was in and out of there at a decent time considering no appointment ahead of time job well done..
Toyota dealership is always courteous and takes care of their clients I will recommend the dealer ship
Great buying experience! Edgar Cota helped us get a great deal without the pressure. I would recommend 100%
I recently visited Toyota of Lancaster and was impressed by the friendly staff,specially Juan. I was really impressed by his professionalism,his knowledge and the way of dealing. The showroom was really clean and friendly atmosphere . Juan knew the vehicles well, answered all my questions, and the pricing was very fair. It’s the best Toyota dealership near me and it was my first Toyota car 2026 RAV4. I would definitely come back again. Again thanks to Juan.
Very quick and polite staff The maintenance service was quick and efficient. The staff was courteous, communicated well, and made the process easy. I was happy with the service provided.
They did not seem ingauged and not very concerned Did not feel like they wanted to work with us
I was told my oil pan was damaged by an object in the road however there was no visible damage to the plastic protecting the oil pan. I don't believe I hit something in the road and I wonder if the damage happened during a previous visit to this dealership. I've only ever had this dealership service my vehicle. I did not receive a survey request during my last service and my vehicle was returned very dirty to the point where I needed to wash my hands after driving my vehicle home because they were covered in grease. ... Read More DealerRater - Jun 6, 2026
First I’ll like to thank all of you for making me feel at home. My experience was great!! Everyone is very professional,helpful, they explained everything in detail. Definitely I’ll recommend Toyota of Lancaster.
Everyone is super friendly! They answer all your questions you have and they help you get in the car you want. I had a nissian from nissian and it was the worst to deal with them. I’m really glad to finally come to a dealer ship that wants to help you.
It was excellent The lady who assisted is nice and approachable. She called me on time once the vehicle was done.
It was the best dealership I've ever worked with Efficiency, knowledgeable, considerate, friendly and extremely clean
excellent Very fast and very well attended to. Very fast service, I was very well attended to, and everyone was very friendly.
Thank you so much Natalie and her #1 team! Thank you Max for the honesty and professionalism. This place is amazing. Worth every cent / I will never go any where else!!! Took me in same day and handled it! Thanks again!
Fast great customer service and Brailyn is great service advisor One two three four five
I scheduled my appointment for the same day and when I arrived they took care of my car right away
Once they have your money in finance, expect to be ghosted until you have Toyota Motor North America get involved. Not to mention, they will close the case first and state to TMNA they resolved the situation. Shop elsewhere. Plus when you reply to a review request and state about a negative experience in email, there is no follow up other than, "we'll let management know."
I'm a new customer but every time I've driven up to the service department immediately I'm helped out. Everyone is courteous and professional.
Excellent service, Gino is very thorough on explaining everything that comes to purchasing or trading your current vehicle in. Professional service, will definitely be back in the future.
I was a little disappointed that when I brought my Toyota Tundra for an oil change, and also wanted them to check my front suspension that was making some clicking noise when turning . The service manager said that they had no mechanic working on that Sunday. Furthermore, he said that I would need to make an appointment And I would half to bring it back.
I have been using the service center at Lancaster Toyota for over twenty years and I wouldn’t go anywhere else. Great people and excellent service.
Excellent service . Very happy to have you guys . I always recommend Toyota dealers for any type of service.. thank you Toyota
they painted my 2021 toyota tacoma because the paint was peeling did a great job and loaned me a new camry while they did it it was a great experience thanh you
Great service, very efficient! The young lady who took care of me was very helpful! I'm impressed how quickly oil change was done ?
Toyota of Lancaster is my car family, and all of the working staff, are awesome, from the top to the bottom. Love you guys.
Todos son muy hamables y tienen la experiencia en su trabajo y sobre todo siempre están dispuestos a yudarte.
I've brought my car in for maintenance at Toyota of Lancaster twice now and so far this has been the best Toyota service location I've been to! The check-in process has been smooth both times. Once I arrive, it doesn't take long for someone to come by, go over the service details with me, have me sign, and get the service started. Their waiting area is comfortable, which I always appreciate since I've brought my son both times. They also have a snack shop, a children's play area with a TV, and restrooms nearby, which ... Read More Yelp - May 31, 2026
Always a great experience they were on time Very professional and respectful, answer all questions and helpful
Muy buen servicio y muy amables. Siempre voy ahí para el mantenimiento de mi carro.
Car was cleaned and ready to go for a test drive. Staff was courteous and helpful. It was a pleasure buying my vehicle from Toyota of Lancaster.
(Translated by Google) Marcos helped my wife rate it; he was a very kind person and very helpful. 100% recommended. (Original) Marcos alludo ami esposa a calificarla fue una persona muy amable alluda mucho 100% recomendado
Edgar cota took good care of me on my new tundra
Frustrating experience overall. My keys were not retrieved when I dropped off my vehicle. I received a phone call 30 minutes later asking where the keys were, which means the car sat there for 30 minutes before anyone realized they didn’t have them. When I returned with the keys, I was told to leave them inside the vehicle. I then asked how they would even know the keys had been dropped off if the keys were left inside. Only after I questioned the process did the advisor look up the appointment. To make matters worse, when it was time to pick ... Read More DealerRater - May 29, 2026
I will never take my truck to any other dealership. I really appreciate their professionalism from all the team.
No coffee in waiting area when arrived. Then dont offer early appointment if not convenient.
Very good and trusted dealership. Excellent service department . Place to go when you need help with your vehicles
Love it . Friendly , great job . I will always bring my car to Toyota of Lancaster . Excellent service. Thank you
Always fast and friendly service . Max is always super knowledgeable when it comes to my older model vehicle. I really appreciate his help.