Customer Testimonials
Great service and great experience. The only comment for improvement: is to make sure anything taken off a car is put back. And if brought to your attention, the dealer should restore the car to original condition. For instance my tire caps were removed but never placed back on. I feel they should be replaced at no cost to customer when the customer brings it to the dealership’s attention and to coach mechanics to do better in this area.
My experience with Toyota has been great been seeing max for years . He keeps my truck up to speed with any service it needs .
Friendly, Fast in service, drop off and pick up , and they even washed my car! Very pleased!!
Max always does a great job of helping me out, he's very professional and very informative. When ever it's time to take care of my car I always call and ask for Max specifically because of his professionalism.
Max always make sure that my experience is great and the technician Maurice Rollins worked on the car. He was awesome as well.
She would ask me a question, and then she would looked at phone, then she would asked me the same question, and i would asked her why would she asked the same question again, and she would respond that she didn't heard me. I responded, but if you are unable to hear me ask me immediately, not 3 minutes later. I felt that she was mocking me. ?? She was being very disrespectful, rude. I have the feeling that she told the mechanic to damage one of my sensors tires, because all the sensors were working properly.
Service rep was amazing she was knowledgeable, friendly amd I did not waited for a long time on my visit.
Super fast and great service Workers are super nice and they really care about what's going on super friendly service
Went in to but 4 bolts that were $1.60 each on their website. The parts counter rang them up at $5.60 each. I asked them why they are so expensive and she said that the dealership marks them up if you walk in to buy parts. I consider this taking advantage of the customer and will no longer do business with Toyota. We have a very extensive family in Antelope Valley and the word is getting around that Toyota is no longer the Toyota it used to be.
It was quick It was quick and while I was there, I was able to see the new models available.
Friendly, knowledgeable! Fernando and KV worked with me to find the vehicle I wanted even though it was at another dealership. They were able to retrieve the vehicle the next day and we worked out a fair deal. Jamie was a sweetheart to finish out the paperwork and we drove it home that night. Looking forward to the future with Toyota of Lancaster!
Hey lancaster just left Toyota as a first time car owner in a car thanks to the help of Silvio Guital he was beyond great so thankful for this help and time would recommend him any day great attitude and jokes.!!
Amazing! Quick and straight to the point My experience with Toyota of Lancaster was amazing! Great service and friendly customer service!
My advisor I think his name is Juan was very easy-going, didn't pressure me in anyway, and got everything going, so when I come in to pick up the car, everything went very smoothly, but sometimes that doesn't happen, and I was in and out there just a couple hours, and I was very happy with the dealership. I went there before, but I had my Lexus, and they were very good, but I had to go over and have a my low jack put in, and that went very well, and now they're less than an ... Read More DealerRater - Nov 6, 2026
Went in last week looking to get a new car & Fernando was extremely helpful and knowledgeable with the vehicle I was looking at, walked out with an amazing gas saving car, the hospitality that he and the team provided for my 2 little brothers were excellent! My family & I thank you!!!
Service advisor Ms Brailyn Dicob was a friendly and curious person, she provided a warm and sweet posture and I look to having more work done.
Great ???? Eduardo is very attentive. Professional . Explains in detail what the car needs.
Toyota of Lancaster has always been honest and friendly. Very professional and a pleasure to work with.
I regularly come to Toyota of Lancaster to do my maintenance service and the process is fast and the staff are all professional and easy to deal with. Thank you so much.
Silvio helped me get the best deal possible for my situation. He was patient but I could tell I was frustrating him a bit. I’ll shop here again in 55 years when my car gives up on me.
(Translated by Google) Very grateful for the excellent service, Silvio Guiral (Original) Muy agradecida buena atencion Silvio Guiral
Haide Camacho is the best! She helped me take care of my recall and warranty services completely hassle free. She also made sure to accommodate with my schedule and on top of that she is a total sweetheart! Thank you for taking care of me 🙂
Hayde Camacho is the best! She took care of me and made it hassle free
This dealership is one of the best I have experienced! It is highly professional and very friendly.
Really liked how friendly Gino and Raed were professional at Toyota of Lancaster. The whole experience felt easy, comfortable, and straightforward. Definitely a great Toyota dealership near me.
I really appreciated the friendliness, professionalism, and knowledge at Toyota of Lancaster. The pricing was clear and fair, and the dealership was clean and welcoming. Thank you for taking such good care of us. We really appreciate it. Big thanks to Gino and Raed
Always takes care of both my cars Will be back and let my friends now that you give good service
Fine waiting for call back to install part I take both cars there good service
Silvio was a big help he explained and answered all of my questions and was very professional.
Best customer service all around. Mr. Silvio Guiral was outstanding all around help us find the right car & with the right payment. Silvio was very patient, understanding, knowledgeable. I would definitely recommend Toyota of Lancaster if you’re looking for a new car lease or purchase.
great service with the sales expert Silvio Guiral amazing help us to pick a car that fit our budget great person
My advisor was knowledgeable, professional, and courteous. Great customer services. They helped me with my issue on my Toyota Sequoia.
Professional and reliable, good people One time, what time and reliable service? Treat people wouldn't respect
Kind interactions Kind interactions and reasonable pricing yet it could still be better Kind interactions and reasonable pricing, yet it could still be better towards more in-depth services such as transmission flushes - $495 is too expensive!
Process was slow but the recall got completed Process was slow but the recall got completed. They also looked into the cost to perform additional services but Lancaster Toyota's 'labor' for doing a CVT fluid change was too costly. At more than double the cost of actual parts and zero filter change it made me question having any future work done there
(Translated by Google) Silvio is an excellent and very friendly salesman, and he gets you the best price. (Original) Silvio excelente vendedor muy amiable y el le consigue el mejor precio
Had a great experience working with Silvio, He helped me find the perfect car that fits all my needs. Shout out to Silvio and the entire Toyota crew.
They were very helpful and trying to work as fast an efficiently as possible in a professional and kind manner
Absolutely terrible moving my service package for all four vehicles to a different dealership. Service dept is
I totally thought my service representative was knowledgeable, friendly and got the job done. I hope she sticks around for a long time.💯
Didn't have to wait an excessively long time for the repair to be completed. Updates
Was quick and easy I don't have anything else to say This is not fun
The dealership provides excellent service. I highly recommend. The service they provide is fast and efficient.
Great customer service Always great customer service at Toyota of Lancaster . One of the reason I bought a Toyota was for the service department .
I was very happy with my service there. My advisor was friendly and knowledgeable Great service
I was very happy with my service there. My advisor was friendly and knowledgeable Great service
Very friendly and kind Excellent service and great customer service Amazing experience Fantastic Happy with my service
Very friendly and helpful, they answered all my questions and the dealership is nice and clean
Anthony was great. No pressure sales guy and he took the time to go over the features of the car. I don’t know who Eddie Gonzales so that’s why I didn’t rate him. I feel that Junior wasn’t clear enough about two of the upgrades added on the car but luckily I was able to cancel them. I’m very happy with my car so far. It’s so great having a hybrid with such low miles. I hope to keep it for many years. Thank you Toyota of Lancaster!
Always helpful and punctual I walked into service area. Asked if someone could help me connect my phone to car blue tooth. He came right out and I was only there maybe 5 minutes
I have buying cars since I was 18. Had a few bad experiences and flops not the biggest fan of going through dealerships. But this experience was top notch. I for one live in an a rural area and wasnt sure when I would make it into Lancaster to see "my car". I was in contact with Tony Doyle. He was the star of all communication and the show. Was willing to drive it all the way here but, I was able to make it there. He personally saw it through every process. Called me many times prior, showed ... Read More Google - Oct 29, 2026
He was very helpful and explained everything to me and arranged for a ride for me.
Great discussion with your customer service rep. I felt that he listened very well , thus instilled confidence with me. I informed him that I had a horrific experience with my 2011 Tundras service. I had to take back 6 times to your service center. And vowed never to return.
Great service Great service , knowledgeable team members and wonderful atmosphere and clean waiting room .
Incredibly unprofessional, I have been at this location three times and every time has been unpleasant to say the least. As an example, the first time was for an oil change with an appointment. I spent half of my day at this place. I waited all morning and all afternoon for service that should have taken 45 minutes at the most.
They were professional and courteous. Brailin did a great job. I just said ten words.
Great service writer personable easy to talk to and keeps you informed Keep up the good work
Amazing service from Erick Bravo . Very polite and knowledgeable always keep me updated. Thanks again Erick and Toyota of Lancaster . I want recommend my friends with Erick .
Thank you Mike Hachey for helping me out, quick and easy appointment for my Camry. This service department is the best in the AV!
Excellent follow through and kept me informed about the entire process. Delivered my new car and took away the old one as promised This is my third car though Lancaster Toyota
Always a quick visit when taking my car in for service. Eric Bravo does an amazing job!
They were polite and respectful They have excellent service And good communication with clients And I would recommend Toyota dealer with friends and relatives
Fast friendly service Great people that work there and fast service, very communicative and informative. Will service my cars here from now on
Silvio, worked to get the price I needed and was very patient and friendly.
Effecient and professional. Doug is very good! Service and sales teams are always friendly and effecient. It isn’t always perfect but they take care of the customer! Everyone gets what they need in the end !
I'm a very satisfied customer 😊! The level of service that was rendered to me was 5-⭐⭐⭐⭐⭐.
Bad service advisor The service advisor had no knowledge of cars or how to sell
They were friendly and professional Made my service experience less stressful and pleasant. Great professional teamwork.
This place is great. So professional. I got a great deal, they made me feel like family!
Awesome experience, Silvio Helped us out, great person.
Good. But could have been better. It took quite a long time. No info while waiting.
They checked my vehicle thoroughly and gave it a clean bill of health! ?? The technician made sure that there was no electrical issue and the key fob just needed a new battery.
Fast service Service was good and fast, gave detailed information on what was done during this visit
Three days for replace a Yokohama flat tire. I don't know if this is good for you
Mr.bravo has always been very helpful, i have been doing my service with him for more than 5 year's.
Bought two Tacomas here. Didn't take 12 hours nor did I leave feeling like Jodi Foster in the accused.
5 Very friendly very helpful they are easy to talk with Being I'm a woman they didn't try to be little me and I thought that was awesome
I had a wonderful experience at this toyota all thanks to Fernando Leon! We came about 3 times and each time we didn’t have such good experiences with other vendors but he gave us a deal we couldn’t resist!we got our dream 2026 camry car thank you!
Max is the representative that guides me with professionalism, knowledgeable and with kindness. Max is above board the best! Thank you Max!
Excellent work and good customer service On time and keep client updated Explained what service will be done and why needs to be done
(Translated by Google) Silvio is a good person. (Original) Buena persona el Silvio
Incredible sales person Silvio. Super helpful and very responsive. Thank you 😊
Silvio was very helpful during our visit. He is very knowledgeable. Ask for Silvio you will not regret it.
Clean, the service writers were helpful the service advisor was on top of my concern, my coils were replaced and my shock were confirm ok., great service.
Very helpful and courteous. Was kept informed on everything. I was given my vehicle back at the time promised.
She gave my paperwork to another employee at time of pick up seemed like there was no time for me to even explained what was done to my car. I did inform her the car had 1-2 recalls and all she said is I will call you when the part comes in I asked how long she said about a week I did tell her she was the third person within 6 months who told me that and until now no call from her either. I had to call to ask of my car was ready after an oil change because ... Read More DealerRater - Oct 17, 2026
I took my car for recall, oil chance and the multi point inspection but when they called me I went to pick it up they had only done the recall but no multi point inspection and no oil change and I was told that Mrs Camacho was not available at the moment to answer my questions, I called later that day and told her that they had not completed the oil chance and wanted to inquire regarding that and the multi point inspection, she told me that she was with a client and to call her later... she didn't ... Read More DealerRater - Oct 17, 2026
They did an amazing job with scheduling me in even though I didn't have an appointment.
The entire experience was very simple and couldn't have gone smoother. I had to drop my Tacoma off a few hours before my appointment, and they took it in right away and completed it early.
Went in there and it was appt they were fast and efficient kept me informed
Awesome, my maintenance plan expired in July, she was able to work it out to have my final service covered, wasn't expecting that.
Good customer service.. Well I don't know if they checked my tire pressure but the following day the tire pressure light came on the car
Everyone that I encountered was very friendly, and curtious, and professional ??. I'm very happy with my decision ??.
He had amazing communication and was detailed in explanation of what was needed for my service.
The service was excelente and the lady who assist ne was very friendly and she makes me feel confident and she knows the time that I arrived whst kind of service my car it need it
thank you so much for helping my mom she's very happy with vin's service and she loves how his managers made it possible for us to get her second vehicle. thanks to Charlie and Edgar for the amazing deal. if you want to win you definitely have to go see vin at lancaster toyota.
Service technician wasn't too friendly. Then when I came back to pick up my car the other technician acted the same way. Very pay me and get out. Then I received wrong information about the Toyota app from 3 different people.
Michael was professional, courteous, and kept me informed throughout the process. I appreciate the excellent customer service, he provided to me! Give him a thank you for me.
I love Toyota!!